FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Our pricing is transparent and competitive. We offer a base pricing model of $200 for an hour of labor, two movers, two trucks, and travel within 30 miles. Additional charges may apply for services beyond two hours, additional movers, additional trucks, travel beyond 30 miles, and special items.

    We offer a 10% discount to new customers and a 5% discount for military members and seniors. We also offer a referral program, where customers can earn a $25 credit for referring a friend or family member.

  • What is your typical process for working with a new customer?

    The customer contacts us by phone or email to request an estimate.

    We schedule a time to visit the customer's home or business to assess their needs and provide an estimate.

    Once the customer has accepted the estimate, we schedule a time for their move or junk removal.

    On the day of the move or junk removal, our team of experienced and professional movers will arrive on time and ready to work.

    We'll carefully pack and load the customer's belongings, and we'll transport them to their new home or to our disposal facility.

    Once we're finished, we'll unpack and unload the customer's belongings, and we'll leave their new space clean and tidy.

  • What education and/or training do you have that relates to your work?

    Our team of movers is fully licensed and insured. We also provide our movers with ongoing training on the latest moving and safety techniques.

  • How did you get started doing this type of work?

    I started Big Trunk Movers because I saw a need for a local moving and junk removal company that was reliable, affordable, and customer-focused. I've always been passionate about helping people, and I love the feeling of satisfaction that comes from knowing that I've made someone's life easier.

  • What types of customers have you worked with?

    We've worked with a wide range of customers, including individuals, families, businesses, and retailers. We've also worked with major retailers such as HomeGoods, Big Lots, Arhaus, World Market, BJ's, Home Depot, and Facebook Marketplace.

  • Describe a recent project you are fond of. How long did it take?

    We recently helped a family move into their new home. The family had two young children and a lot of belongings, but our team was able to get them moved in quickly and efficiently. The family was very happy with our services, and it was rewarding to know that we helped them make a smooth transition into their new home.

  • What advice would you give a customer looking to hire a provider in your area of work?

    When hiring a moving or junk removal company, it's important to do your research and get multiple estimates. It's also important to ask about the company's licensing, insurance, and experience. Finally, be sure to read online reviews to get a better sense of the company's reputation.

  • What questions should customers think through before talking to professionals about their project?

    Here are some questions that customers should think through before talking to a moving or junk removal professional:

    What is my budget?

    What is the scope of my project?

    What is my timeline?

    What are my special needs?

    What are my concerns?

Still Have Questions? Reach Out to Us!

If you didn't find the answer you were looking for in our FAQ section, we're here to help! Feel free to reach out with any specific questions or requests. Our team will get back to you as soon as possible to ensure you have all the information you need.